Frequently Asked Questions

+ Where Does Sirius Ship?

We ship anywhere in the United Kingdom and France.

+ Does Sirius ship internationally?

Yes We do ! Send us an email at info@siriusbonds.com to give your shipping details . Please double check that customs in your country allows entry of the products you have ordered. Sirius is not responsible for any issues that may occur at customs when entering your country. Delivery for international shipping ranges from 7-12 business days (to EU, CA and AU) but there may additional days on top of this as each country has their own custom processes. All other countries will typically take about 10-15 business days to arrive at the local post office. Please consider that there will also be process at your local customs. International shipping rates vary and will be shown during the checkout process.

+ How Much Does Shipping Cost?

Our standard shipping is free! Nothing stands between you and your order except 5-7 business days. Need it sooner? We got you. Just select £25 (2-3 business days) shipping at check out. Here our shipping and return policy.

+ When Will I Receive My Order?

Standard: 5-7 business days ( free ) ; Express: 2-3 business days ( £25 ).

+ How Can I Change My Shipping Address?

If your order is shipping to an incorrect address, please email support@siriusbonds.com

+ What’s Your Return Policy?

If you have any issues with your order and want to return or exchange an item, just email us at support@siriusbonds.com. See here our return policy.

+ What About Exchanges?

Exchanges are easy. Email us at support@siriusbonds.com within 30 days of your delivery. See here our exchanges policy

+ Can I Change Or Cancel My Order?

If you’d like to change or cancel your order, please email support@siriusbonds.com .

+ How Can I Check The Status Of My Order?

Tail wagging in anticipation? Once your order ships, you’ll receive an email notification, if you still have questions, reach out to support@siriusbonds.com

+ What Payment Methods Does Sirius Accept?

Go wild! We accept Visa, MasterCard, American Express, Discover, and all other major debit and credit cards. We unfortunately do not accept traveler’s checks.

+ How Can I Find More Information About A Product?

Individual product pages have lots of useful information including photos, features, care instructions, and size guides. Still have questions? Email us at support@siriusbonds.com and we’ll provide answers.

+ How Do I Clean Sirius Products?

Having a pet gets messy, but all of our items are designed to be easy to clean. More detailed care instructions are listed on each product page in the shop, you can also see here.

+ Where Can I Buy Sirius Products?

For now, our essentials are available exclusively through our website. But, we’ll be announcing exciting retail partnerships very soon. Be the first to know, sign up for our emails here.

+ Where Are Your Products Made?

Currently we manufacture in Paris, taking great care to choose partners who share our values. That means prioritizing quality, worker safety, fair wages and benefits, and minimizing environmental impact. You want to know more, read here.

+ Who Is Sirius?

Glad you asked! We’re a team of pet-lovers working in a Notting Hill, London Office filled with running, playing, barking, napping, getting-into-the-snacks-when-they-shouldn’t-be dogs. We’re all about making it simple to spend time with your pet - whether you’re in the park, at the office, or on the couch. We think that quality products make for quality time, that hanging out with your pet shouldn’t be complicated, and that a shared life is a happier one. More on us here.

+ Are You Launching More Products?

We’re always working on new products. Sign up for our emails to get updates.We’re always working on new products. Sign up for our emails to get updates.

+ I can’t seem to login into my account. What should I do ?

If you happened to forget your password, try the reset password button. You will receive an email with a new one. If that doesn’t work, contact us ASAP at Support@siriusbonds.com and we’ll get you sorted out.

+ I own a store and would like to carry Sirius products, what should I do?

If you're interested in becoming an exclusive distributor of Sirius, please contact us at info@siriusbonds.com and we'll be happy to assist you.

+ Does Sirius sponsor celebrities? ( humans and/or dogs )

Please fill out our contact form or send us an email at info@siriusbonds.com. Someone in the marketing department will get back to you regarding your request. Please include as many details as possible about the nature of the sponsorship and feel free to upload any pictures.

+ I am writing an article for print/online and I would like to have a high res image of a product or lookbook image. Who should I contact?

Please fill out our contact form or send us an email at info@siriusbonds.com with as much information as possible (where and when the images will be viewable). We’ll get back to you ASAP.